Lawrenceville Family Practice, P.C.
1730 Lawrenceville Suwanee Rd
Lawrenceville, Georgia 30043
Phone: 770-338-0089
Fax: 770-338-0091

Doctor Lawrenceville | Lawrenceville Physicians | Primary Care Image

FAQs

Question: How long will it take me to get an appointment?

Same day appointments are available daily. We open at 8am and do not close for lunch to better meet the needs of our community. In addition, we have extended office hours and can accommodate most same day appointments.


Question: What do I do if I need a refill on a medication?

We ask that you be responsible for anticipating the need for refills. Requests may take up to 72 hours to process. Please allow 7-10 days for all prescription refills. You can request a refill via our secure patient portal on this website or via voicemail.


Question: How do I get my lab results?

All normal lab results will be mailed to your home. If you have access to our encrypted patient portal, you can send a message to a member of our medical team and your results can be emailed back to you via our portal. If you do not have access to the patient portal and wish to communicate with us through it, please contact the office for a PIN, Patient Identification Number. If you do not have web access you may request a printed copy of your labs from your provider.


Question: How do I get a referral to a specialist?

When you need to see a specialist, your provider will create a referral for you during your office visit.


Question: How do I access your Interactive Patient Portal?

To access our Interactive Patient Portal, you must first call our office to obtain your PIN (Personal Identification Number). Once the PIN is received, you then register on our portal by following the prompts.


Question: Do your Providers do Physicals or PAP-smears?

Yes, all of our Providers perform PAP-smears and Sports Physicals. All of our Physicians perform both Child Well Exams and Adult Well Exams.


Question: Who do I call if I have a question about my bill?

The billing office can be reached at 770-338-0089, option 5. Or you can use the secure patient portal and “inquire about your bill.”


Question: When should I have a complete physical?

In general, you should have one every five years in your twenties, every three years in your thirties, every other year in your forties, and every year after fifty. Women should have a yearly Pap test and a mammogram every year after forty.


Question: What hospital affiliations do you have if I need to be admitted to the hospital?

Our physicians maintain privileges at Gwinnett Medical Center and Eastside Medical Center.


Question: Are all your physicians board certified?

Yes, all our physicians have taken and passed the examination given by the American Board of Family Practice. The test is retaken every seven to ten years and must be passed to maintain this status. Recertification is mandatory for Board Certified Family Practice Physicians.


Question: What is a D.O.?

A D.O. is a Doctor of Osteopathy. Osteopathic Physicians are fully Licensed Physicians encompassing all specialties in all 50 states. The D.O. degree is conferred upon physicians in the same manner as allopathic physicians, M.D., after completing 4 years of Medical School and residency training. Osteopathic physicians have additional training performing manipulative therapy for spinal ailments.


Question: What is a PA and NP and what can they do in comparison to a doctor?

PA stands for Physician Assistant. A PA has several years of postgraduate training in clinical medicine after a college degree. Our PAs are Board Certified and take continuing medical education courses every year just like our physicians do. A NP stands for Nurse Practitioner and they first obtain a Bachelor’s Degree in Nursing and then attend postgraduate training and graduate with a Master’s Degree in Nursing. NP’s also are Board Certified and take continuing medical education courses yearly. Both disciplines treat patients from the age of 6 years and up for “sick” visits. They also perform Women’s Well Exams, PAP-smears, and Sports Physicals. In addition, the PA performs Adult Well Exams in our office up to the age of 60 years. Both PA’s and NP’s also treat patients in our office for Depression/Anxiety.


Question: How do I get in contact with someone in an emergency?

Emergencies should always dial 911. However, Lawrenceville Family Practice provides 24 hour coverage by offering an “on-call” service after hours for non-emergent needs.


Question: What's the medication "call-in" policy? What about narcotics?

We don't call in most medications, as this is not a good practice. We DO NOT call in narcotics. If you think you need treatment for a problem, come in and let one of our providers examine you.


Question: What insurance plans do you accept?

We participate in most HMO, PPO, POS, open access and traditional indemnity insurance plans. Please call the customer service number located on the back of your insurance card to guarantee coverage.


Question: Do I need to send my old records to you prior to my first visit?

Old records are useful to have for patients with complicated health histories, but for the most part, old records are not necessary for the first visit.


Question: Can you treat my whole family or do I need a pediatrician?

Our Family Practice Physicians treat the entire family from newborns and up. Our providers also perform Well Child Exams and Immunizations along with Sports Physicals.


Question: I'm scheduled for a physical. Will the physical be covered by my insurance?

Commercial insurance and managed care plan benefits for routine and preventive care vary with the plan. You should verify your benefits prior to services being rendered. Remember that having an insurance card may not mean automatically that you have coverage for routine or preventive care. Medicare covers “welcome to Medicare” physical within the first 6 months of coverage. Medicare coverage for preventive medicine is limited to specific preventive tests and exams that can be given only according to certain guidelines for how frequently these can be provided.


Question: Can I request a specific provider for a same day appointment?

We do our best to accommodate last minute requests, however, depending on availability; it may not be possible for you to see your usual provider, however, we will make sure that we meet your needs with an available provider.


Question: Can I be assured of total confidentiality?

All our employees sign a confidentiality agreement regarding the use and care of your medical information. This is a cardinal rule for our practice. We understand our legal obligations to protect your privacy according to the privacy provisions of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), which is federal law. Ask us at any time about any of your concerns regarding privacy and confidentiality.

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